Mercure Charlestown Hotel - Newcastle

ex. Best Western

109 Madison Drive, Charlestown, Newcastle, Australia, 2290  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Mercure Charlestown Hotel - Newcastle

 Free Wi-Fi

Free Wi-Fi in rooms

 Parking

Paid parking

 24-Hour

24-hour reception

 Swimming Pool

Outdoor swimming pool

 Breakfast

In-room breakfast

 Food/Drinks

Restaurant

Bar/Lounge

 Meeting facilities

Meeting room

 No Smoking

Non-smoking rooms

Overview

The superior Mercure Charlestown is perfectly set minutes away from The Lock-Up Cultural Centre, Newcastle International Hockey Centre and Newcastle Showground . Built in 2012, the hotel is a combination of international architecture and contemporary facilities.

The distance between Newcastle city center and the property is 8km.

Mercure Charlestown lies within 25 minutes’ drive to Williamtown airport.

Rooms

Mercure Charlestown features 53 air-conditioned rooms with a breathtaking view of the garden and such various amenities as a minibar, a private balcony, a patio, individual climate control and Wi-Fi. The property boasts views of Hunter Valley from its rooms. They provide bathrooms with a bathtub, complimentary toiletries and a hairdryer.

Eat & Drink

Guests can breakfast in the lobby. The large restaurant serves exquisite meals. The hotel invites guests to the Madison Brasserie And Cocktail bar to relax with a drink.

Services

Guests can rent cars on site.

Relax

Mercure Charlestown provides babysitting service and video games for children.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free private parking is possible on site.

Number of rooms:   53.

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Facilities

General

  • Free Wi-Fi
  • Paid parking
  • Late check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Children are welcome
  • Safe deposit box
  • Multilingual staff
  • No pets allowed
  • Luggage storage
  • Exterior corridors
  • Wheelchair access

Services

  • 24-hour room service
  • Dry cleaning
  • Self-service laundry
  • Newspaper service
  • Tours/Ticket assistance

Dining facilities

  • Paid breakfast
  • In-room breakfast
  • A la carte restaurant
  • Bar/Lounge

Meeting facilities

  • Business center
  • Meeting room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Paid cribs/Baby cots (on request)
  • Paid babysitting/Child services
  • Children's menu

Leisure facilities

  • Outdoor swimming pool
  • Garden area
  • Television in lobby

Room view

  • Sea view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • Mini-Bar
  • Tea and coffee facilities
  • Dressing area
  • Terrace
  • Balcony
  • Rollaway/Extra bed
  • Ironing facilities
  • In-room desk

Bathroom

  • Private bathroom
  • Bath/Shower
  • Room toiletries
  • Hair dryer

Kitchen facilities

  • Refrigerator
  • Microwave on request

Bedroom

  • Premium bedding
  • Pillow top mattress
  • Pillow menu
  • Down comforter

Media

  • Flat-screen TV
  • Cable/Satellite television
  • Telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
  • Blackout curtains

Policies

Check-In

  • from  2 pm

Check-Out

  • until  10 am

Children and extra beds

  • All children under the age of 1 may stay free of charge when using existing bedding. 
  • One child under the age of 2 may stay at the price of AUD 20 per person per night in a crib. 
  • Older children/adults may stay at the price of AUD 35 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Mercure Charlestown Hotel - Newcastle Newcastle location
Show big map »

Hotel Address:

109 Madison Drive, Charlestown, Newcastle, Australia, 2290

Get directions
City Center
  • Newcastle
    7.7km
Airports
  • Williamtown (NTL)
    21.6km
Train Stations
  • Kotara
    1.7km
  • Adamstown
    2.8km
Hotel information
  • Check-In:
    from  2 pm
  • Check-Out:
    until  10 am
  • Number of rooms:
    53

Hotel Awards

AustralianHOTEL AWARDSHighly RecommendedNewcastleMercure Charlestown

According to guest reviews, the hotel has been rated as
Hotels Recommended by Guests in Australia

Use Badge

Rooms and availability

Mercure Charlestown Superior Double Room Hotel informationMercure Charlestown Superior Double Room Hotel informationMercure Charlestown Superior Double Room Hotel information
Superior Double Room
Bed type: Queen and Single
Size: 30m2
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information
Room facilities
    Mercure Charlestown Superior Three Room Room Hotel informationMercure Charlestown Superior Three Room Room Hotel informationMercure Charlestown Superior Three Room Room Hotel information
    Superior Three Room Room
    Bed type: Queen and Single
    Size: 30m2
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information

    This air conditioned room features a flat-screen TV.

    Room facilities

      How to reach hotel

      hotel Mercure Charlestown Hotel - Newcastle Newcastle location
      Show big map »

      Hotel Address:

      109 Madison Drive, Charlestown, Newcastle, Australia, 2290

      Get directions
      City Center
      • Newcastle
        7.7km
      Airports
      • Williamtown (NTL)
        21.6km
      Train Stations
      • Kotara
        1.7km
      • Adamstown
        2.8km
      Hotel information
      • Check-In:
        from  2 pm
      • Check-Out:
        until  10 am
      • Number of rooms:
        53

      Hotel Awards

      AustralianHOTEL AWARDSHighly RecommendedNewcastleMercure Charlestown

      According to guest reviews, the hotel has been rated as
      Hotels Recommended by Guests in Australia

      Use Badge

      Mercure Charlestown Location

      Legend
      • Current hotel
      • Hotels nearby
      • Other hotels
      • Airports
      • Underground stations
      • Train stations
      • Parks
      • Tourist attractions
      • Museums
      • Convention centers
      • Stadiums
      • Food and meals
      • General

      Hover above the icons to see hotel photo and details.

      Click the hotel to go to the main hotel page.

      Route Planner
      Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

      What's nearby

      Stadiums

      • Energy Australia Stadium - 4.5km

      Local Attractions

      • Dudley Beach - 2.9km
      • Newcastle Museum - 7.1km
        Workshop Way, Newcastle
      • Newcastle Ocean Baths - 8.3km
        Shortland Esplanade, Newcastle
      • Blackbutt Reserve - 6.8km
      • The Lock-Up Cultural Centre - 8.0km
        90 Hunter Street, Newcastle
      Hotel information
      • Check-In:
        from  2 pm
      • Check-Out:
        until  10 am
      • Number of rooms:
        53

      Hotel Awards

      AustralianHOTEL AWARDSHighly RecommendedNewcastleMercure Charlestown

      According to guest reviews, the hotel has been rated as
      Hotels Recommended by Guests in Australia

      Use Badge

      Hotels nearby
      Old Maitland Inn
      3 stars
      32km
      Pokolbin Village
      4 stars
      42km
      Cities nearby
      • Maitland hotels - 30km
      • Charlestown hotels - 9km
      • Anna Bay hotels - 33km
      • Lake Macquarie hotels - 26km
      • Heatherbrae hotels - 16km
      • Port Stephens hotels - 36km
      • Corlette hotels - 39km
      • Karuah hotels - 35km
      • The Blacksmith hotels - 21km

      Mercure Charlestown Reviews

      Guest reviews are submitted by our customers after their stay at Mercure Charlestown

      Average guest rating

      8.0out of 10
      Excellent
      Based on 73 reviews

      Rating by category:

      Rooms
      8.1
      Service
      8.2
      Location
      7.1
      Value
      8.4

      Individual guest reviews

      • Family with children
        7.4

        met our needs with a decent price and friendly staff. quiet and comfy too!

        too far from the beach and town!

      • Older travelers
        6.2

        shower in bath..dangerous for one of my advanced age No milk in frig when awoke for morning cup of tea. Explanation that it was available at reception would have been better when registering.

      • Group of friends
        7.4

        Friendly staff, clean rooms. Nice location.

        Booked because breakfast was available from 630am. On arrival breakfast only room service and available from 0700am. Needed to leave at 0715am so just enough time to quickly eat it. Need to change website info.

      • Family with children
        5.4

        Hotel needs major renovation still. Hotel didn't have high chairs on our first stay a week later they provided one as they bought a new one. The restrooms at the restaurant didn't have a baby change facility, so we had to go up the stairs for a change. This hotel should not be rated 4 stars for many reasons.

      • Older travelers
        10.0

        The hotel was excellent value for money, the room was spacious and very comfortable and very well serviced, the guest laundry which was complimentary was superb for people who stayed longer than a night or weekend like we did, they food was of a high quality and the staff went out of their way to assist with any query I had, Overall this is a superb hotel and I defininately would stay there again unlike the hotel I stayed in in Sydney.

        Absolutly nothing

      • Older travelers
        9.6

        Room size was great, clean, beautifully presented, friendly staff

        Not enough plain tea bags on the room

      • Older travelers
        3.2

        It's a tired old motel spruced up with a bit of paint. I expected something more from a Mercure

      • Couple
        9.6

        Definitely the restaurant and bar it was just beautiful with the best service. The view on Newcastle town and the bush surroundings nice. Room was sufficient and comfortable.

        Only on problem with te bathroom layout. The new glass shower screen seems to be a touch too short and water is sprayed and spilt all over the rest of the room whilst showering. But we made do.

      • Group of friends
        8.2

        Rooms were clean, staff at front desk were very pleasant. beds were very comfortable!

        The breakfast was disappointing, rather ordinary, but sufficient.

      • Older travelers
        10.0

        very comfortable, affordable, close to where we were going..

      • Older travelers
        5.4

        Staff were friendly and helpful. Location was good

        Compareed to other accommodation experienced on our holiday, we felt that the Mercuree Charlestown was expensive for the standard of the room. The room smelt musty and damp, the door knob came off the bathroom door, the pillows were not comfortable and the air conditioner was difficult to control.

      • Couple
        7.4

        good value, the night attendant gentleman at the reception on Sat 13 Oct was very helpful and gave us some good directions

        there was a confusion over breakfast being complimentary - eventually we got the complimentary breakfast

      • Family with children
        7.4

        For the prupose of our stay the location was perfect.

        The fact that the price of my stay was $348, however on arrival the account I was asked to sign was for over $1000. I did not sign as the gentleman said it would be fixed and that I should sign later. On the night of my arrival I returned to reception and the gentleman assured me all had been fixed and a new account would be issued showing the correct amount, which he said had already been processed. On the morning of departure there was no new account, the system was not updated with correct amount. My Bank advised that the amount of $353 had been made from my account. After all the uncertainty I was glad to hear it was only $5 more than the amount quoted.

      • Single
        4.6

        Good location. Quiet. Nice view from my room.

        The room was tidy on first glance, however the drawer beside the bed was littered with trash and there was a pair of someone's dirty underware in the wardrobe. The price list for the minibar was missing and at 1am the overnight reception was annoyed to get my call and didn't really want to help.

      • Family with children
        3.8

        Moulding balcony, no table only one dirty chair. Deluxe room was not deluxe. I was booked in for 4 nights demanded my money back and left the next morning.

      How to reach hotel

      hotel Mercure Charlestown Hotel - Newcastle Newcastle location
      Show big map »

      Hotel Address:

      109 Madison Drive, Charlestown, Newcastle, Australia, 2290

      Get directions
      City Center
      • Newcastle
        7.7km
      Airports
      • Williamtown (NTL)
        21.6km
      Train Stations
      • Kotara
        1.7km
      • Adamstown
        2.8km
      Hotel information
      • Check-In:
        from  2 pm
      • Check-Out:
        until  10 am
      • Number of rooms:
        53

      Hotel Awards

      AustralianHOTEL AWARDSHighly RecommendedNewcastleMercure Charlestown

      According to guest reviews, the hotel has been rated as
      Hotels Recommended by Guests in Australia

      Use Badge